FAQs
ORDERING
For our international customer we accept the following payment methods:
- American Express
- Diners Club
- Discover
- MasterCard
- PayPal
- Visa
Unfortunately, order changes and cancellations are not possible as shipments are locked and sent for processing once the order is submitted. We urge customers to double-check all their information prior to checkout as no changes are guaranteed to be made prior to the shipment cutoff.
Unfortunately, we are not able to update shipping addresses once an order has been submitted.
Additionally, we currently do not have the ability to intercept or update order information with our carriers. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers.
We urge customers to double-check all their information prior to checkout. However, if the package is marked “return to sender” we will be able to issue a reshipment for you.
Refunds can only be issued to the original payment method. It usually takes around 3-5 business days for the refund to appear on your statement, depending on your banking institution. If your original payment method has expired or if you have closed that account, don’t worry! You should still receive your refund.
For cards that have been canceled or expired, your card issuer or banking institution will simply return the money on your replacement card.
If you don’t have a replacement card, the issuer or bank will return your money another way, usually through check or direct deposit into your bank account. If you are experiencing issues receiving your refund, please reach out to your card issuer or banking institution.
All refunds are issued in USD and will be converted based on current exchange rates.
Due to popular demand, some of our products can be sold out. In these cases, they are usually back in stock within a month. You can keep up to date with our in-stock inventory by checking our website or signing up for our newsletter.
There are cases where certain products have been discontinued. In those cases, we hope you can find other products we have that work for you!
If you have any questions about out-of-stock or discontinued products, please reach out to our support team at customers.support@hiedges.com
Shipping
HiEdges partners with global merchants and artisans in order to provide you with the best prices and the most interesting
products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly
from our partners in these countries, your item may take 3-15 days to arrive. Please don’t panic if it doesn’t show up
immediately, it’s on its way 🙂
We offer Free International shipping – no matter where you are, you can buy from us!
Returns
For returns claims, your shipment must include your product in its entirety.