FAQs

ORDERING

For our international customer we accept the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • MasterCard
  • PayPal
  • Visa
You can enter your discount code in several different places on our site.
 
You can enter one by clicking “Enter it here” below the Check Out button in your cart or at checkout by clicking “Add a discount code or a gift card.”
 
Be sure to enter the code without any spaces. Only one discount code can be used per purchase. 
 
If you’ve followed these instructions but you’re still unable to apply your code or your code isn’t working, you can reach out to our support team at customers.support@hiedges.com
A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number.
 
If you can’t find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder.
 
 If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email.
 
If there’s a spelling mistake in the email address you submitted, we will not be able to send you an email right away. But don’t worry, your order will still be processed as normal. You can contact us at customers.support@hiedges.com anytime and we will update the email address for you.

Unfortunately, order changes and cancellations are not possible as shipments are locked and sent for processing once the order is submitted. We urge customers to double-check all their information prior to checkout as no changes are guaranteed to be made prior to the shipment cutoff.

 
Unfortunately, we are not able to cancel or change your order once you submit it. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers – please be careful during the checkout process!
 
We urge customers to double-check all their information prior to checkout. Also, we cannot add additional products to your order.
 
 

Unfortunately, we are not able to update shipping addresses once an order has been submitted.

Additionally, we currently do not have the ability to intercept or update order information with our carriers. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers.

We urge customers to double-check all their information prior to checkout. However, if the package is marked “return to sender” we will be able to issue a reshipment for you.

Refunds can only be issued to the original payment method. It usually takes around 3-5 business days for the refund to appear on your statement, depending on your banking institution. If your original payment method has expired or if you have closed that account, don’t worry! You should still receive your refund. 

For cards that have been canceled or expired, your card issuer or banking institution will simply return the money on your replacement card.

If you don’t have a replacement card, the issuer or bank will return your money another way, usually through check or direct deposit into your bank account. If you are experiencing issues receiving your refund, please reach out to your card issuer or banking institution.

All refunds are issued in USD and will be converted based on current exchange rates.

Due to popular demand, some of our products can be sold out. In these cases, they are usually back in stock within a month. You can keep up to date with our in-stock inventory by checking our website or signing up for our newsletter.

There are cases where certain products have been discontinued. In those cases, we hope you can find other products we have that work for you!

If you have any questions about out-of-stock or discontinued products, please reach out to our support team at customers.support@hiedges.com

Shipping

We ship Internationally to any address except the following:
 
Africa
Middle East

HiEdges partners with global merchants and artisans in order to provide you with the best prices and the most interesting
products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly
from our partners in these countries, your item may take 3-15 days to arrive. Please don’t panic if it doesn’t show up
immediately, it’s on its way 🙂
We offer Free International shipping – no matter where you are, you can buy from us!

If your order has arrived with damaged or missing items, please email us at customers.support@hiedges.com with photos of all the items you received in your package and the order number associated with your purchase.
 
We will access and respond to your claim within 3 business days.
 
All damaged, defective, incorrect, or missing items must be reported within a reasonable time from the delivery date.

Returns

We offer a 30 Day Satisfaction Guarantee.
 
The 30-day period begins upon the date of your purchase. Within those 30 days, you may submit a request for a full refund*, product exchange, or equivalent value that may be redeemable for any product on our website.
Make sure you have your order number and tracking zip code on hand to begin filing.
 
Once you have completed your return request, you can print out your free return label and ship your product back to us.
 
Returns typically take 5-7 business days to process once they have been received by our returns department.
 
For any additional questions please contact our support team at customers.support@hiedges.com

For returns claims, your shipment must include your product in its entirety.

You will not be charged a fee for any returns or exchanges. While in almost all cases we do not charge a fee for any returns or exchanges, we do reserve the right to apply a 20% restocking fee or deny a return if the item has been unreasonably tampered with, the original contents are not returned in full or show signs of excessive wear and tear from user misuse.